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Privacy Policy
At Vertical Jump Park Paducah (“we,” “our,” or “us”), your privacy is important to us. We are committed to protecting the personal information you share and being transparent about how it is used. This Privacy Policy explains what information we collect, how we use it, how it is stored, and the choices you have regarding your information.
1. Information We Collect
When you interact with us, we may collect personal information that you voluntarily provide. This includes your name, phone number, and email address. Information may be collected when you register for activities, make a booking, sign up for communications, or contact us through our website or by phone. We also collect general website usage data, which may include information such as browser type, device type, and navigation patterns. This information helps us improve our website and provide a better user experience.
We do not directly collect sensitive financial information such as credit card numbers through our website. If payments are required, they are processed securely through third-party providers that maintain their own privacy and security policies.
2. How We Use Your Information
The information we collect is primarily used to provide the services you request. This includes processing reservations, confirming bookings, sending reminders, and managing participation in events or activities at our park. We also use your information to communicate with you about important updates, promotional offers, and upcoming events that may be of interest.
In addition, we may use your information to improve our services and website by analyzing usage patterns and customer feedback. We may also use your information to meet legal or regulatory requirements, protect the safety of our staff and visitors, and safeguard the integrity of our business operations.
3. Data Storage and Security
Your personal information is stored electronically using secure systems designed to protect against unauthorized access, alteration, or disclosure. We implement reasonable administrative, technical, and physical safeguards to secure the information we collect. Access to personal information is limited to authorized personnel only, and our systems are regularly updated to maintain security standards.
Although we take strong precautions to safeguard your data, no method of electronic transmission or storage is completely secure. For this reason, while we strive to protect your information, we cannot guarantee its absolute security.
4. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information. However, there are limited circumstances in which we may share your data. We may share your information with trusted service providers who help us operate our business. These providers are required to protect your data and may not use it for their own purposes.
We may also disclose your information if required to do so by law, regulation, or legal process. In the event of a merger, sale, or restructuring of our business, your information may be transferred as part of the business assets, subject to the same protections outlined in this policy.
5. Your Rights and Choices
You have certain rights regarding the personal information we hold about you. You have the right to request access to your information and to know how it is being used. If your information is inaccurate or incomplete, you may request that we correct it. You may also request that we delete your information from our systems, unless we are legally required to retain it.
If you no longer wish to receive promotional communications, you may opt out at any time by following the unsubscribe link in our emails or by contacting us directly. You may also request that we limit how often we send marketing messages or restrict certain types of communication.
6. Cookies and Website Use
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognize repeat visitors, analyze website traffic, and improve the overall performance of our website. Cookies do not collect personally identifiable information unless you provide it voluntarily.
You can control or disable cookies through your browser settings. However, please note that disabling cookies may affect certain features of our website and limit your experience.
7. Children’s Privacy
Protecting the privacy of children is especially important to us. We do not knowingly collect personal information from children under the age of 13 without the consent of a parent or guardian. If we discover that we have collected such information without proper consent, we will take immediate steps to delete it from our systems. We encourage parents and guardians to monitor their children’s online activity and to help enforce this policy.
8. Data Retention
We retain personal information for as long as it is necessary to provide services, fulfill the purposes described in this policy, or comply with legal obligations. When your information is no longer required, we will securely delete it from our systems. The retention period may vary depending on the type of data and the purpose for which it was collected.
9. Updates to This Policy
We may update this Privacy Policy from time to time in order to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on our website, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, you may contact us directly. Vertical Jump Park Paducah can be reached at 5101 Old Hinkleville Road #610c, by phone at (270) 366-0331, or by email at [email protected].